Tier 2 Helpdesk Specialist Job Locations US-VA-Fort Belvoir Job ID 2025-5036 # of Openings 1 Clearance Requirement TS Education Requirement Bachelor's Degree Certifications IAT level II Experience Level Mid-level Overview SMS is seeking a Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit Submit your resume today! Responsibilities In this role, a successful candidate will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems. As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments deskside or remotely, as necessary. Correlate events and incidents for management of Information Technology (IT) Services. Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. Document and communicate degradation of services or outage issues information to customers and help with resolution. Follow ITSM and ITIL processes to ensure quality of services and prompt resolution. Ensure your assigned tickets stay within the program's AQL/SLA commitments. Utilize Remedy and/or Service Now for queue and work management. Ensure all tickets, requests, and work orders are properly documented. Create or coordinate the development of Knowledge Base Articles (KBA) Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds. Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services. Qualifications Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6-10 years of experience. Additional experience will be considered in lieu of a degree. Active DOD Top Secret clearance Information Assurance Technician (IAT) Level II Experience in IT customer service including two (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage. Experience meeting service level goals and targets SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. SMS Data Products Group
...Description Grow with us... Were currently seeking a dedicated Chef de Partie to join our Pastry team. In this role, youll support... ...Dental & Vision, and EAP program Retirement Planning Paid Personal Days Career Advancement: Were growing rapidly and with growth...
...Hybrid remote, 5+ years of public accounting experience required! This Jobot Job is hosted by: Forrest Mack Are you a fit? Easy Apply now by clicking the Apply buttonand sending us your resume. Salary: $61,000 - $75,000 per year A bit about us: Founded...
...Job Title CNC Operator Job Description: The CNC Operator will be responsible for creating, modifying, and optimizing CNC programs to machine parts and tools to precise specifications. This role requires an individual with in-depth knowledge of CNC machinery...
Email Marketing / Campaign Specialist Remote Work Get AI-powered advice on this job and more exclusive features.Lensa is the leading career site for job seekers at every stage of their career. Our client, TWO95 International, is seeking professionals. Apply via Lensa today...
...the limit! This position will be based on-site at our El Paso, Texas location. Your Responsibilities Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and...