Job Description

Job Description

Job Description

It is highly recommended that candidates tailor their resume to the specific job requirements.

Sarela Technology Solutions, LLC is seeking a Helpdesk Specialists to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.

Primary Responsibilities

• Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments deskside or remotely, as necessary.
• Correlate events and incidents for management of Information Technology (IT) Services.
• Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
• Document and communicate degradation of services or outage issues information to customers and help with resolution.
• Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
• Ensure your assigned tickets stay within the program’s AQL/SLA commitments.
• Utilize Remedy and/or Service Now for queue and work management.
• Ensure all tickets, requests, and work orders are properly documented.
• Create or coordinate the development of Knowledge Base Articles (KBA)
• Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
• Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.

Required Certifications (One of the following):

• IAT Level II - CASP+ CE, IAT Level II - CCNA-Security, IAT Level II - CCNP Security, IAT Level II - CCSP, IAT Level II - CISA, IAT Level II - CISSP (or Associate), IAT Level II - CND, IAT Level II - CySA+, IAT Level II - GCED, IAT Level II - GCIH, IAT Level II - GICSP, IAT Level II - GSEC, IAT Level II - Security+ CE, IAT Level II - SSCP

Required Qualifications

• Bachelors Degree with 8+ years of relevant experience or a Masters Degree with 6-10 years of experience. Additional experience will be considered in lieu of a degree.
• Active DOD Top Secret clearance
• Information Assurance Technician (IAT) Level II
• Experience in IT customer service including four (4) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
• Experience meeting service level goals and targets

At SarelaTech, you’ll be part of a mission-focused, values-driven team working on meaningful national defense programs. We prioritize integrity, innovation, and continuous improvement in everything we do. If you thrive in a collaborative environment with opportunities for technical growth and leadership, we want to hear from you.

Company Description

Sarela Technology Solutions is a Professional Information Technology (IT) Services company specializing in Cybersecurity Operations, Cybersecurity Compliance, Cloud Engineering, Software Engineering, and Program/Project Management.

Vision: Deliver innovative IT and cybersecurity solutions that empower our customers to achieve mission success, today and tomorrow.

Mission: To be the trusted technology partner that enables secure, agile, and mission-driven success across every domain we serve.

Values: Honor, integrity, courage, excellence, commitment, and continuous improvement are embedded in our DNA.

Sarela Technology Solutions, LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on any basis or status protected under federal, state, or local law

Company Description

Sarela Technology Solutions is a Professional Information Technology (IT) Services company specializing in Cybersecurity Operations, Cybersecurity Compliance, Cloud Engineering, Software Engineering, and Program/Project Management.\r\n\r\nVision: Deliver innovative IT and cybersecurity solutions that empower our customers to achieve mission success, today and tomorrow.\r\n\r\nMission: To be the trusted technology partner that enables secure, agile, and mission-driven success across every domain we serve.\r\n\r\nValues: Honor, integrity, courage, excellence, commitment, and continuous improvement are embedded in our DNA.\r\n\r\nSarela Technology Solutions, LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on any basis or status protected under federal, state, or local law

Job Tags

Contract work, Local area,

Similar Jobs