Job Description
Job Details SNI Technology's client located in Woodland Park, CO is seeking to hire a talented IT Deskside Support Technician for an exciting, full-time, 4-month contract-to-hire position. Please note this is a fully onsite position and work from home/remote work options will not be provided.
IT DESKSIDE SUPPORT TECHNICIAN The IT Deskside Support Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. This position is responsible for general ticket management and help-desk duties, including answering phone calls, emails and providing deskside Tier II level technical support. This person must also be able to effectively manage and complete tasks independently.
ESSENTIAL DUTIES: - Monitor and respond effectively to support requests received through the IT helpdesk system.
- Troubleshoot Tier I/Tier II computer hardware and software problems for end users.
- Research and recommend purchases of computers, printers, peripherals and software.
- Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems.
- Image and migrate computers.
- Document processes for training purposes.
- Assist with some Network/Server level projects/tasks as needed.
- Use remote software to resolve problems that can be fixed through a remote session
- Other tasks as needed.
KNOWLEDGE, SKILLS AND ABILITIES: - Knowledge of PC hardware, including monitors, printers, scanners and other peripherals.
- Excellent customer service disposition.
- Excellent communication skills including verbal, written, and listening skills.
- Ability to handle a wide variety of duties with minimal supervision.
- Willingness and ability to lift and/or move equipment/boxes up to 50lbs.
MUST-HAVE REQUIREMENTS: - 3+ years of overall experience in an IT Help Desk Support role, including a minimum of 1 year of experience providing Tier II level support.
- Must have Windows 10/11 support experience.
- Must have Office 365 support experience.
PREFERRED REQUIREMENTS: Any experience in the following is a plus to have but not required.
- A+/Network+/Microsoft/Apple Certifications.
- Experience with Microsoft SharePoint 2010.
- Experience with Mac OSX and iOS support.
- Experience with NEC VOIP Phone System.
COMPENSATION RANGE The compensation for this position is in the range of $26 to $30 per hour during the 4-month contract duration of the assignment. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience - please talk with your recruiter to learn more.
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Job Tags
Hourly pay, Full time, Contract work, Work experience placement, Work from home,